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FAQ

Q: When will I receive my order?

  • This depends very much on your location. Because of large quantities of orders, it takes us between 1 and 2 days to process your order and ship it. Then, the delivery itself depends on your location on the globe.
  • US orders arrive within 1-3 weeks, while international orders take up to 4 weeks. So being patient is very important! You'll receive an email from us as soon as it ships with tracking info.  International customers are responsible for any customs fees that may incur.   

 

Q: How can I track my order?

  •  You can do that directly on our site: https://lovielo.aftership.com  We will send you an email notification as soon as your item ships and also a tracking number when it becomes available from our manufacturers.  

 

Q: What are the shipping fees?

  •  Whether you are ordering from the USA or any other country, the shipping is FREE! (International customers are responsible for any customs fees that may incur)

 Q: What is your return policy?

  •  We FIRMLY stand behind our products and think that you will be 100% satisfied.  You get a full year (365 days) to return your item to us. If it doesn't fit, if it breaks, if you've changed your mind or for no reason whatsoever, simply send it back to us and we'll gladly refund you every cent.

 Q: Is my personal information safe?

  •  Ordering from Lovielo is 100% Safe and Secure, so you can rest easy. Your credit card information and personal details are encrypted during the payment process. Your payment information is only used for the transaction in question and is not stored.  Your personal details will never be shared, sold or rented to anyone.

 Q: How can I pay?

  • You can either pay with a Debit or Credit Card, or with PayPal. 

     Q: Do you offer wholesale opportunities?

    •  Yes, we do!  Please email us at support@lovielo.com to inquire.