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Return & Refund Policy

Thanks for shopping with Lovielo - Painting By Numbers.

If you are not entirely satisfied with your purchase, we're here to help any time!

Returns

You have 365 days to return an item from the date you received it.

Email support@lovielo.com about the items you want to return.

*Your item needs to have the receipt or proof of purchase.

On any circumstance DO NOT send the products back to the shipping address on the package. The reason is simple, it will be shipped to a warehouse center and not to the office where we process returns.

Please note:

- Shipping and handling fees are not refundable.

- All items must be returned in their original condition: unused and including original packaging.

-There is no refund for "Make your own" after your approval. 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies. (usually 6-18 business days)

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

~We are always here to help you any time!~

If you have any questions on how to return your item, Email us at:

Email: support@lovielo.com